Online Accounts, Mobile App & Paperless Options
Why Manage Your Membership Online?
Our North Star has always been to be thoughtful about how we serve our members, and we're always here if you need us!
But we also want to make sure you can manage your membership on your terms and schedule. With our options for online and mobile account management, you can do just that!
Read on for more information and FAQs about online accounts, our mobile app, paperless billing and policy options.
Create an Online Account
Get online access to your policy, billing information, and much more.
With an online account, you'll be able to use our Member Site and mobile app to access all your important insurance information.
Here are a few things you can do with an online account:
- Submit a claim
- Manage your billing information and make payments online
- View, print, or request proof of insurance (ID cards)
- Access important policy details and documents
- Find your agent's contact information
- Request towing and roadside assistance
- Enroll in paperless billing and paperless documents
Online Account FAQs
How do I create an online account?
Visit member.mutualofenumclaw.com/register to sign up today.
- You will need your Policy Number, billing zip code, and either your Account Number or your date of birth.
- Your Policy Number begins with multiple letters and can be found on your policy, billing, or application documents.
- Your Account Number begins with a single letter and can be found on your billing statement.
- If you don't have your Account Number handy, please try your date of birth instead.
For any questions or assistance, please contact our Member Services team.
How do I add a new policy to my online account?
Navigate to "Profile Settings" in the menu under your email address and locate your Policies by Account. Click "Add Account," then enter the billing zip code and either the Policy Number or Account Number associated with the policy.
How do I log in?
Visit member.mutualofenumclaw.com/login and enter your email and password credentials.
You can also use the same info to log in to our mobile app for on-the-go access to your policy and account information.
How do I reset my password?
Visit member.mutualofenumclaw.com/login and click "Forgot Password?" You will need the email address associated with your account to reset.
How do I update my email address?
Login email: For account security, please contact Member Services to update your login email address.
Email for paperless billing and policy delivery: Navigate to Policies > Paperless and change the email next to the enrolled policy.
Who do I contact for assistance?
Our Member Services team can assist with finding or changing your login email address, resetting your password, or deleting your account.
Download our Mobile App
Get easy, on-the-go access to your online account.
The Mutual of Enumclaw app combines all the helpful features of our Member Site with convenient mobile access.
Download it today on the App Store® or Google Play™.
How to connect your online account with our mobile app
You can use the same credentials to log in to the mobile app that you use to access our Member Site.
If you haven't created an account yet, you can do so right in the app following the same process outlined above.
Please contact Member Services for questions or assistance with accessing, managing, or deleting your account.
Go Paperless
All of your documents, none of the paper.
With our two paperless programs—paperless policy delivery and paperless billing—you can easily cut the clutter and opt to receive your billing and policy documents via email instead of through the mail.
Paperless Billing
When you choose paperless billing, we email you the following:
- Bills
- EFT changes
- Late payment alerts (unless you have Easy Pay, that is)
- Other alerts or updates
Paperless Documents
Sign up for paperless documents to receive the following by email:
- Policy information
- Endorsement details
- Renewal information
- Other important policy documents
Paperless FAQs
How do I enroll in Paperless Billing or Paperless Documents?
- Log in to your online account using our Member Site or mobile app.
- Navigate to Policies > Paperless.
- Select either Billing Documents or Policy Documents and check the box next to the account you want to enroll.
- Finally, enter the email address you'd like to use for your Paperless email notifications, and click Save Changes.
How do I go back to receiving bills and other notices by mail?
To unenroll, simply visit the Paperless Management page on the Member Site and uncheck “enroll” box and submit. We will start mailing paper documents going forward.
My policy is set to renew in a couple of months. Will I need to reenroll in Paperless?
No. Your Paperless enrollment will apply to all future renewals, continuations, replacements, and changes to any policy or billing account(s).
How may I obtain printed copies of billing documents?
If you are unable to view or print your notices from our website, you may request paper copies, free of charge, at any time. The paper copy will be mailed to your postal address via USPS. You may request a paper copy by calling Member Services at 800-366-5551, or by contacting your agent.
Which email address will you use to send Paperless notifications?
Notifications will be sent to the email address entered when you enrolled. You can view or update your paperless billing and policy settings by visiting Policies > Paperless in your online account.
What will happen if there is an issue that prevents the delivery of a notification email?
If an email is returned to us as undeliverable, we will attempt to reach you to obtain a valid email address and resend the email.
If we are unable to obtain a valid email address, we will send you a paper version of the relevant document and you will be unenrolled from the Paperless option. You will receive paper versions of all future notices via United States Postal Service (USPS). You can re-enroll in the Paperless option by providing a corrected, valid email address and completing the enrollment process again. Please note that we are not responsible for problems arising from emails sent to an inactive or out-of-date email address.
In addition to keeping your email address up to date, please make sure that your email account has sufficient space for new emails and that your email server and spam-blocking software do not block our emails.
Where can I find your Paperless terms of use?
Click here to view our Paperless Terms of Use. If you do not agree with any of these terms, please do not enroll in the Paperless option.
The information we share on our site is intended to serve as a general overview. Please refer to your policy or contact your local independent agent for specific coverage details.
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