Paperless Terms of Use

By electing to enroll in our Paperless option, you agree to be bound by the Paperless Terms of Use. If you do not agree with any of these terms, please do not enroll in the Paperless option.

We reserve the right to modify the Paperless Terms of Use at any time. Continued participation will constitute your acceptance of any future revisions.

Requirements to access the Mutual of Enumclaw Member Site and to view documents online

An online profile on our Member Site
A device (Desktop computer, Smart Phone, or Tablet) with specific types of software or applications installed:
- Internet Browser: to access our Member Site
- Portable Document Format (PDF) viewer: to view your policy/billing documents
- For Mobile App Users: Download (or update) the latest version of our Mobile App to access your account information and documents

Paperless Option Participation Responsibilities

Once you enroll in the Paperless option, it is your responsibility to inform us of any changes to your email address. It is also your responsibility to keep your email address active and capable of receiving new emails. To do this, ensure that your email account has sufficient space for new emails and that your email server and spam-blocking software do not block our emails. We are not responsible for problems arising from emails sent to an inactive or out-of-date email address.

Documents Available for Paperless Option

When enrolled in our Paperless program, you will receive notifications by email when documents are available to be viewed on our Member Site (bills, EFT change notices, late payment notices, policy declarations, etc.). On the site you have the option to view documents and to make payments (in addition to other available site features).

Undeliverable Emails

If an email is returned to us as undeliverable, we will attempt to reach you to obtain a valid email address and resend the email. If we are unable to obtain a valid email address, we will send you a paper version of the relevant document and you will be unenrolled from the Paperless option. You will receive paper versions of all future notices via United States Postal Service (USPS). You can re-enroll in the Paperless option by providing a corrected, valid email address and completing the enrollment process again.

Please note that we are not liable for any loss, liability, cost, expense, or claim arising out of your enrollment in the Program or your election to receive notices by electronic delivery.

Unenrolling from the Paperless Option

To unenroll, simply visit the Paperless Management page on the Member Site and uncheck “enroll” box and submit. We will start mailing paper documents going forward. You can also contact our Member Services department or your agent for assistance.

Your Paperless enrollment will remain in effect and will apply to all future renewals, continuations, replacements, and changes to any Policy and/or Billing Account(s) unless you unenroll from the Paperless option (or the program is terminated by Mutual of Enumclaw).

How to obtain printed copies of billing documents

If you are unable to view or print your notices from our website, you may request paper copies, free of charge, at any time. The paper copy will be mailed to your postal address via USPS. You may request a paper copy by calling a Member Services Representative at 855-272-8431 or by contacting your agent.

Communications in Writing

All communications in either electronic or paper format from us to you will be considered "in writing." You should print or download for your records a copy of all Documents and the Paperless Terms of Use.

Paperless Option Termination

We may terminate the Paperless option at any time. If your enrollment, the enrollment of any Policy or Billing Account, or the Program itself is terminated, we will send billing and policy documents by US Mail.

Updated 1/10/2018