WILDFIRE SUPPORT
We're here and ready to assist during this challenging time. Call 877-425-2580 to reach our Claims team—available 24/7. Please contact Member & Agent Services for policy and coverage questions, or help with next steps. Find more information and resources at mutualofenumclaw.com/wildfire
Wildfire Support
With over a century of experience protecting the Northwest, we understand the stress and uncertainty that wildfires can bring. As your neighbors, and we have a duty to look out for each other and our shared communities.
24/7 Claims Service
Our Claims team is standing by and ready to help.
- Call our Claims Response Center at 877-425-2580—any time, day or night.
- File a claim or track your claim's status through our Member Site or mobile app. (Learn more here.)
- Visit our Report a Claim page for details about the claims process.
Member & Agent Support
Here to help with policy questions, coverage details, or just to talk through next steps.
- Give us a call at 800-366-5551 (Monday through Friday, 7am–5pm)
- Contact us online any time
Wildfire Claims Information
Claims FAQ Guides
Here are guides to claims scenarios that may be helpful during a wildfire situation. See all our Claims FAQs here.
Claims Billing and Payments
How do I get in touch with your claims team?
Please contact our 24/7 Claims Response Center at 877-425-2580 or submit the form on our Contact Us page.
What are your claims phone and fax numbers?
- Phone: 877-425-2580
- Fax: 866-899-7599
What is your claims billing address?
- Medical Claims: PO Box 14130, Lexington, KY 40512
- Non-Medical Claims: 1460 Wells Street, Enumclaw, WA 98022
Visit our Claims FAQs page for more information about claims-related billing and payments.
Featured Wildfire Resources
Wildfire Evacuation Tips
Three important things to remember if you receive an order to evacuate due to a wildfire.
Read MoreWildfire Emergency Planner
This worksheet will help you build your emergency kit and save important info you'll need in an active wildfire scenario.
Read MoreHow to Build a Wildfire Emergency Kit
Key items to include in your wildfire emergency kit, plus ways to stay organized and prepared.
Read MoreProtect Your Property from Wildfires with Defensible Space
Defensible space zones are critical for preventing wildfires from reaching your house and other structures.
Watch Video4 Steps to Prepare for a Wildfire—Before It Starts
Having a practiced routine is vital to staying safe. These tips can help you and your family prepare before wildfires even begin.
Read More7 Home Maintenance Tasks to Prevent Wildfire Damage
Year-round home maintenance can help reduce the risk of wildfire damage to your home and property.
Read MoreThe information we share on our site is intended to serve as a general overview. Please refer to your policy or contact your local independent agent for specific coverage details.