Company Turnaround Fueled by New Leadership and Improved Operations Reaches Its Best Underwriting Profit since 2021 

Enumclaw, WA – March 12, 2026 – Mutual of Enumclaw (MOE), a mutual regional insurer specializing in personal, business, farm and ranch coverage in the Northwest, recently closed out 2025 with strong financial results. 

For the first time since 2021, MOE reported an underwriting profit and made the highest surplus contribution in the company’s 128-year history, delivered with a record $45 million profit.    After several challenging years for MOE, the improvement reflects a focus on underwriting and pricing discipline and operational improvements and expense management.  The stabilization of the business and significantly improved financial strength reinforces MOE’s position in the market and its long-term commitment to protecting its members. 

“With a return to profitability while responding to natural catastrophes and over $300M in ordinary claims for our members this year, we fulfilled our promise to protect farmers, families and businesses of the Northwest when it mattered most," said Bob Otis, Mutual of Enumclaw President & CEO. 

Otis was hired in April 2025 and quickly bolstered the executive team, restructured the organization and refocused the company on its strengths and position as one of the strongest regional insurers in the Northwest.  The new strategy recommitted the company to its storied past while increasing investment in its future.  It simplified MOE operations, increased its focus on operating and technology skills, enhanced employee development and compensation to increase engagement of its nearly 400 employees and reconnected with the agents to support the company throughout the Northwest.    

MOE has now expanded its Product Management team and centralized its Underwriting function, allowing each to manage capabilities more effectively across its three core lines of business: Personal Lines auto and homeowners, small to middle market Commercial and Farm owners. This new structure positions MOE to operate with greater focus and accountability, ensuring they deliver on strategic and financial goals.  

“We did our job,” Otis said.  “In the past year, we have reversed poor operating results with a reduction in combined ratio of more than 17 points, outpacing the industry in several product lines.” 

After navigating challenges in 2025 including rising costs, inflationary pressures and aggressive competition, MOE implemented significant operational improvements to increase efficiency and lower costs.  The company also strengthened its reinsurance program and recommitted to support its agents as MOE grows its business.  “We made significant investments in the company and our products, giving us confidence the improving results will be sustainable,” Otis continued. 

MOE earned nearly $467 million in gross premium in 2025, a 2 percent decrease from the prior year as the company made deliberate pricing and underwriting decisions. During the year, MOE paid more than $308 million in claims on behalf of members who experienced a loss. 

The company also strengthened its financial foundation by returning a record $50 million net income that contributed to surplus as members’ savings continue to protect the membership for the long term. MOE paid a record $15 million in bonus commissions to its local agents, who serve members across the Northwest.  MOE employees, many of whom are also members and neighbors, were rewarded with approximately $4.5 million in bonus compensation in recognition of their dedication and performance. 

“For 128 years, Mutual of Enumclaw has shown up for our members and agents because of the dedication and commitment of our employees,” said Otis.  “Rooted in our history and guided by the same resilience that built this company, we continue to grow with purpose. We have big company capabilities with the heart of a small company, and we are making intentional investments to support our long-term success.” 

“We evaluated every aspect of our business, and we got better. Our combined ratio improved to 100.5 from 117.5. We achieved $4.2 million in underwriting profit, our first positive result since 2021. Including investment returns, we delivered a record $50 million in net profit. Mutual of Enumclaw was also recognized as one of Seattle’s Best Companies to Work For and named one of the top US Car Insurance Companies in a 2026 Insurer Report Card survey beating out many national carriers.  MOE was the only insurance company in the Pacific Northwest to be listed in the top 12.”

Looking ahead, Mutual of Enumclaw is focused on honoring its past by investing in the future. MOE is committed to serving the farmers, families and businesses of the Northwest and are making significant new investments in its Farm products, upgrading technology, improving pricing for Home and Auto insurance, and continued focus on the business lines that best serve its members and agents. 

About Mutual of Enumclaw 

Mutual of Enumclaw (MOE) is a Washington-based regional insurer specializing in personal, business, and farm and ranch coverage. For 128 years, MOE has remained committed to being a successful mutual insurer serving the families, farms and businesses of the Northwest. Headquartered in Enumclaw, Washington, MOE employs 358 team members who support agents and members through competitive products, strong partnerships and a focus on long-term success. 

For Additional Information Contact: 

Jamie Kenny, Public Relations Counsel 

Mutual of Enumclaw 

[email protected] 

937-781-6360